Job Responsibilities
I TAKE INCOMING CALLS FROM CLIENTS WITH REQUESTS FOR LOANS,
MORTGAGES, VISAS, ETC. I DO AN APPLICATION FOR THEM OVER THE
PHONE & DECISION THE APPLICATION WITH AN APPROVAL OR A DECLINE.
THE APPLICATION IS DONE COMPLETELY ON MY COMPUTER.
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Job Requirements
A HIGH SCHOOL DIPLOMA IS REQUIRED AS WELL AS A COLLEGE EDUCATION
AND/OR 3 YEARS EQUIVALENT WORK EXPERIENCE IN A SIMILAR FIELD.
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Uppers
WE RECEIVE QUARTERLY BONUSES AS WELL AS A YEAR END BONUS BASED ON THE AMOUNT OF
LOANS, MORTGAGES, VISAS, ETC THAT HAVE CLOSED.
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Downers
HAVING TO TELL CLIENTS THAT THEY DO NOT QUALIFY FOR CREDIT & NOT
BEING ABLE TO HELP THEM OUT OF A ROUGH POSITION
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Lifestyle
THIS IS A 24 HOUR CALL CENTER FOR INBOUND CALLS. WE ARE OPEN 7 DAYS/WEEK. THE
CENTER NEVER, EVER CLOSES SO ANY HOURS YOU CAN IMAGINE ARE AVAILABLE. INCLUDING
CONDENSED SHIFTS ( 10 HR DAYS, 4 DAYS PER WEEK). FULL TIME, PART TIME & CASUAL
POSITIONS ARE AVAILABLE, AS WELL AS JOB-SHARING POSITIONS. THE DRESS CODE IS
BUSINESS-CASUAL & FRIDAYS, SATURDAYS & SUNDAYS ARE CASUAL (JEANS, ETC). OUR
CENTER IS EXTREMELY DIVERSE AS WELL AS QUITE SOCIAL WITH TEAM ACTIVITIES GOING ON
BOTH AT WORK & OUTSIDE OF WORK (XMAS PARTIES, DINNERS, BOWLING, MOVIES, ETC).
EVERY YEAR WE HAVE THE ROYAL BANK "GALA" IN OCTOBER. IT IS A HUGE EVENT HELD IN
THE CONVENTION CENTER HERE IN WINNIPEG. 12 CRUISES ARE GIVEN AWAY ON THIS
EVENING TO EMPLOYEES WHO HAVE GONE ABOVE & BEYOND THE CALL OF DUTY, CONSISTENTLY
THROUGHOUT THE YEAR. THERE IS A FORMAL DINNER & DANCE & MANY OTHER AWARDS &
PRIZES HANDED OUT. BASICALLY IT IS OUR AWARDS BANQUET.
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Compensation
BASE SALARY IS ABOUT $28000 (CANADIAN) PER YEAR. WITH QUARTERLY
& A YEARLY BONUS BASED ON THE AMOUNT OF CREDIT PRODUCTS THAT YOU
HAVE APPROVED & THAT HAVE CLOSED. WE HAVE REESOP STOCK OPTIONS
& ROYAL BANK MATCHES WHAT THE EMPLOYEE CONTRIBUTES. FULL
BENEFITS ARE OFFERED. INCLUDING HEALTH & DRUG, VISION, DENTAL,
DISABILITY & LIFE INSURANCE.
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Advice to Jobseekers
THIS IS A WONDERFUL COMPANY TO WORK FOR WITH LOTS OF ROOM FOR
ADVANCEMENT. THINGS ARE CONSTANTLY CHANGING HERE TO KEEP UP
WITH TECHNOLOGY & THE DEMANDS OF THE FUTURE. YOU MUST BE QUITE
A FLEXIBLE PERSON & WILLING TO ACCEPT CHANGE & WANT TO BE
CONSTANTLY LEARNING & CHALLENGED ON A DAILY BASIS.
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