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Job Survey: Receptionist, Chef, Night-time Duty Manager

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Location: Swansea, UK
Company: Ramada Encore Hotel
Experience: Mid-level
Highest Level of Education: Other Graduate Degree



Job Responsibilities
Mostly I am the chef 4 shifts of out 5, I do reception shifts 1 day out of 5, although that was my previous position, the chefing position was meant to be temporary. I also cover night time duty manager shifts supervising the hotel from 11pm to 7am.
Job Requirements
Completed a BA in Hospitality Management this year done outside of work time independently, classes were good and I enjoyed the experience but the degree has got me nowhere jobs wise.
Uppers
Dealing with colleagues and guests, everyday you see different people.
Downers
The pay is minimum wage, no chance for career progression into management, work hours vary and are unsociable.
Lifestyle
Hours vary, reception shifts are 7am to 3pm and 3pm to 11pm. Chef hours are 4pm to 11pm, night shifts are 11pm to 7am. No real business travel or company social events, uniform is black polo shirt with black trousers and shoes. No real diversity in the job although it is not a 9-to-5 job; you'l find that despite dealing with different people you are doing the same tasks over and over again, which can get boring and repetiative.
Compensation
My positions whether reception, chef or night time, are paid ??5.05 per hour, the minimum wage in the UK. No bonuses on offer despite regularly meeting our targets, no stock options available and dicounts at other hotels vary and are difficult to get unless the manager is willing to arrange them for you, which is not very often.
Advice to Jobseekers
think carefully before taking accepting, often you are offered a trial period and use it to decide whether the position is right for you, get possible pay increases sorted in the interview and ask how likely they are to apply to you. ask about career progression and depending on how good at the job you are how soon can career progression take. I have worked with many people in my current place who have quit after only a few weeks there. The leisure and hotel services industry is growing but the competition is causing pay levels to remain low at floor level whilst managers pay increases. I have been working the hospitality industry for 7 seven years but my current place has put me off totally and I myself am now looking for a new position having been constantly promised pay increase and career progression which never happen.

This Receptionist, Chef, Night-time Duty Manager career survey is just one of 1000s of exclusive career surveys available on Vault. Find out what it's actually like on the job with Vault's job surveys.

Read all Vault Career Surveys for the inside scoop on specific jobs
Read Vault Employee Surveys for the inside scoop on specific employers
Read Vault Student/Alumni Surveys for the inside scoop on colleges and grad schools