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Job Survey: Patient Account Representative

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Location: IL
Experience: Mid-level
Highest Level of Education: High School Diploma



Job Responsibilities
Review and prepare UB92 claims, HCFA claims, 2360 claims for Medicare, Medicaid, Blue Cross and Third Party payers to submit electronically or hard copy daily, depending on quantity of claims can take anywhere from one hour a day to four hours a day. Follow-up of claims with insurance companies, consult with patients regarding accounts, answer and direct phone calls, correcting registration errors.
Job Requirements
I was trained on the job, I have since taken some coding classes.
Uppers
I enjoy what I do, it can be a challange at times, but I like it.
Downers
Some accounts take a lot of detail, have to call to find out why insurance didn't pay and sometimes you have to call the same insurance company to get clarification, or call several insurance companies. Illinois Medicaid has a lot of rules to follow, as does Medicare.
Lifestyle
My hours are 8:00am to 4:30pm, there isn't a lot of travel required, once in awhile, I might go to a seminar regarding Medicare or Blue Cross, generally, my supervisor attends those and fills us in. The dress code is professional, we can wear nice slacks and shirts, no sandals in the Summer, but we can wear open-toed, must have panty hose on. We used to have casual Fridays the fourth Friday of the month when we could wear blue jeasn, but some people were taking advantage of that, so that is no longer allowed. No capries in the Summer months.
Compensation
The salary at the facility where I work isn't that great. I've been there six years and am not even making $10 an hour. For the amount of research we have to do to get a claim paid, I should be making a lot more.
Advice to Jobseekers
It's a good job, there are times when it's frustrating, but I enjoy it.

This Patient Account Representative career survey is just one of 1000s of exclusive career surveys available on Vault. Find out what it's actually like on the job with Vault's job surveys.

Read all Vault Career Surveys for the inside scoop on specific jobs
Read Vault Employee Surveys for the inside scoop on specific employers
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