Job Responsibilities
Customer Service is constant all day, telephone enqiries are
constant all day, creating diary sessions 1day/month, typing of
resumes 2hrs/day, initial interviews with job seekers 3 hrs/day,
archiving files 2hrs/week, job seeker missed appointments follow
ups 2hrs/day, filing 2hrs/week, photocopying 2hr/week, Job
seeker Participation Reports 2hrs/day, placing vacancies onto
system for advertising 1hr/day, referring job seekers to
vacancies 1hr/day, petty cash reconciliations 30min/ a month,
spreadsheet data entry 3hrs/fortnight, database control
4hrs/day, creating hard paper files 1hr/week.
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Job Requirements
N/A
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Uppers
Personal Satisfaction. Most people who follow a career in Customer Service want
to deliver the best Customer Service they can and so wanting to help people is a
pre requisite for this type of job so the best part of the job is helping people.
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Downers
The amount of paper work that is generated by the other
consultants and for which I have to find a home. Working in the
industry of unemployment generates a lot of paperwork as the
Government wants proof of all claims.
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Lifestyle
Work is Monday to Friday 8.30am to 5.00pm. There is a one hour break, usually
for lunch althought the options is there to have two 15 minute breaks and a half
an hour for lunch, no one in our office bothers with a 15 minute break, they make
their cuppa and take it back to their desk. When staff is required to attend
Perth, the city, for training or company events, the staff is taken by hire car
and then put up in accommodation at the company's expense. The company then
supplies breakfas and lunch and staff buy their own tea and then the company
gives them a $50 meal allowance for each night spent in Perth. The dress code
for males is dress pants, long sleeve dress shirt and tie. In winter most of the
males will wear a suit jacket or a dress jumper. The females wear smart office
wear, not many of the female staff wear suits. Job seekers interested in this
position will need good time management as this position is also a site support
to the other consultants and often their paperwork needs to be processed ahead of
what the Customer Service Consultant may be doing and so the ability to
prioritise the workload is also essential. The job seekers we deal with are
often angry and agressive so the ability to keep calm and not be easily
intimidated would be a great advantage.
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Compensation
The base salary is $32,000 per year. The bonus of this position
is that as a site support we are paid a small bonus for all the
job seekers that the other consultants place into jobs and the
job seekers remain in the workforce. These bonuses depend
entirely on how well the other consultants have worked and can
range from A$80-A$200 per quarter. The benefits of working for
this company is that they all work as a team and even thought I
am not involved with placing job seekers into jobs, my
contribution is recognised by a small bonus. When the site
targets are exceeded we are usually also given a A$50 gift
voucher each quarter. The company is owned by two directors and
to my knowledge there is no stock options.
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Advice to Jobseekers
I think this is a great field to be in as there will always be
people who need help of some sort, Customer Service roles are
for people who are cheerful and helpful and don't mind going
that little bit further to help someone even though that person
may not be pleasant or nice about the fact that you have helped
them even when you did not need to.
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