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Job Survey: Customer Service/Lead Teller

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Location: Perth, Australia
Company: National Australia Bank
Experience: Executive
Highest Level of Education: Other Graduate Degree



Job Responsibilities
Consulting with potential and existing customers. 20% Cash handling. 10% Staff supervision. 50% Handling customer queries. 5% Opening new accounts. 5% New business development. 10%
Job Requirements
Staff are hired by an agency.
Uppers
Getting to meet new people. Seeing the satisfaction of clients when you've sorted out their problems or queries. Getting a letter of commendation or praise from a client. Having clients ask for you when they need advice on business proposals.
Downers
Having an irate customer come in and abuse you for something that the bank has done. Not getting the full support of your peers in a difficult situation. The politics of corporates.
Lifestyle
9.30am - 4.30pm. It is conveniently situated and the transport system is by far the best in the country. smart casual or uniforms for th more company orientated staff otherwise smart casual and ties for the male staff. You need not have any tertiary education but it will help if you want to rise in the ranks of banking.
Compensation
It starts with the award rate and rises from there. You get paid weekly as a temp or fortnightly as permanent part time as well as full time. Bonuses and shares are given anually depending on the generosity or mood of the CEO and shareholders. Superannuation is paid by the employer.
Advice to Jobseekers
It is a good place to jump start your career or as an older worker just to work to retirement. You can also work while you are completing uni education.

This Customer Service/Lead Teller career survey is just one of 1000s of exclusive career surveys available on Vault. Find out what it's actually like on the job with Vault's job surveys.

Read all Vault Career Surveys for the inside scoop on specific jobs
Read Vault Employee Surveys for the inside scoop on specific employers
Read Vault Student/Alumni Surveys for the inside scoop on colleges and grad schools