Job Responsibilities
Take inward call center calls for major credit card company. We
answer any questions a customer has about their credit card and
terms. The job is very repetitious but you are required to be
able to handle multiple programs simultaneously. LLots of
patience and effective listening is quality you will have to
have. Ability to retain a TON of information about credit
accounts, terms , calculations and more patience to speak with
customers are required. 40 hour work weeks. weekends and
holidays required.
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Job Requirements
College degree-preferred but sales skills will preside over
degree. there are alot of employees that do not have degrees.
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Uppers
benefits are great but have been cut back with merger with Bank of America. Pay
is great, but again, I assume many more cuts will be rolling in throughout the
2006 year with merger.
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Downers
Sales is a big aspect of the company's success. the pay is great
but when you put sales and money together the end result often
is not "doing the right thing" for the customer.
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Lifestyle
no business travel, strict break and lunch schedules. majority of workforce is
between 22 and 40. dress code is business dress. mbna likes to hire women and
minorities. 40 hour work weeks and new hires usually start with the most
unfavorable schedules. weekends and holidays are required.
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Compensation
Base salary is about $26-28K. incentive is offered each month
with a potential up to $1200. the average incentive payout is
about $400-500. quarterly bonus is offered which has been from
$100-200 if company success is exceeded. 401k-medical, dental,
vision and addtl benefits offered. on-site day-cares but you
will have to pay for that. The daycare facilities are run by an
outside company and they do a FANTASTIC job with the kids. In-
house cafes and abbreviated gift shops with dry-cleaning and
florist services.
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Advice to Jobseekers
There is opportunity for prmotion to many different
departments. At the same time you are also getting an education
on finances in our country and hopefully you will take the
knowledge with you about your own finances. You really have to
good in sales. You will grow a "thick-skin" as we say...because
you will speak with all kinds of people with all kinds of
personalities, good and bad. you also need to be empathetic and
a caring person to understand the problems these people are
having financially and personally. there is alot more to the
job then answering the phone call. 4 interviews will be
required. make sure to read about the company thru their
website. prepare-prepare and "sell yourself" to the interviewee!
they will ask-"why should we chhose you?".
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