Job Responsibilities
To ensure the IT Service desk runs smoothly and all incidents are logged and
passed through the appropriate channels for investigation. I also deal with
incident escalations and general staffing duties such as hiring and dealing with
disciplinary actions.
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Uppers
Having to opportunity to put someone's problems right and the natural
satisfaction that brings.
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Downers
Dealing with angry or frustrated people at the end of a long day. This
environment can also be very repetitive so it can sometimes feel like you're
"stuck in a rut" with the same problems day in day out.
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Lifestyle
Occasional UK business travel. Working hours are strict 37.5 hours as overtime
is not paid by this company at any level other than blue collar staff.
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Compensation
Base salary is average for this role in this area. We are
offered a two week bonus once a year but this is not a
contractual obligation. Benefits include private health care, pension but ONLY
20 days holiday!
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Advice to Jobseekers
Look for a company you already respect and want to work for - this will make
what can be a sometimes dull job more exciting.
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