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Job Survey: Customer Service Superintendent

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Location: Nairobi, Kenya
Company: Kenya Power & Lighting Co. Ltd
Experience: Mid-level
Highest Level of Education: High School Diploma



Job Responsibilities
My major responsibilities are as follows:- a)To ensure that all meters for customers consuming over 7000Kwh per month are always in good working condition. b)To ensure that the meters for the above category of customers are properly read and bills generated in time. c)To carry inspections and connection of new installations to the national grid. NB:All above tasks are supervisory.
Job Requirements
To carry out the above tasks one is required to have at least a higher (advanced) diploma in Electrical Engineering.These are provided in the national technical institutes which are currently well equipped and have very qualified teaching staff. It's also necessary to have done the basic computer packages and some managerial courses.All these are available in the above institutes
Uppers
The best parts of the job are:- a)It has opportunities for career progression. b)It is easy to convert to private practice in future. c)Remuneration is above average compared to other engineering fields.
Downers
a)There are more occupational hazards eg risks to electrical shocks and related accidents. b)There is stiff competition in occupying the few available places in the industry - hence requires hard work to have extra qualifications as indicated earlier.
Lifestyle
Working hours is normal - 8.00am - 5pm, dress code is formal except when one is going for some field work when a dust coat may be necessary. Once or twice in a year there is always an opportunity to travel out for some training or seminar. In this position one meets a cross-section of the company's customers and hence it's imperative to be well groomed and be of good conduct, high integrity and honesty.
Compensation
Base salary = Ksh.100,000.00pm (USD 1500.00). House allowance= Ksh.40,000.00pm(USD 600.00). Car maintenance allowance=Ksh.35,000.00pm(USD 550.00). Medical allowance(out & In-patient)=Ksh.350000.00p.a.(USD 4700.00). The company is listed on the local stock exchange and the company has a section that facilitates easier acquistion of shares for interested employees. NB:On merit,there is an annual increment of 10% on base salary.
Advice to Jobseekers
I'd advise any job seeker that this is a quite competitive field and one needs to be thoruoghly prepared as earlier indicated. Kenya being a young economy, the potential in this field is still great hence the future looks bright.

This Customer Service Superintendent career survey is just one of 1000s of exclusive career surveys available on Vault. Find out what it's actually like on the job with Vault's job surveys.

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