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Job Survey: Concierge

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Location: San Francisco, CA
Company: Hotel
Experience: Mid-level
Highest Level of Education: Undergraduate Degree



Job Responsibilities
Inform guests of local and nearby events/ sites/ historical monuments and other areas of interest. Dining and great places to eat. Arrange rides to airport and limo service.
Job Requirements
Customer service background, friendly, informative and knowlegdable; casual and professional; good written, oral and communication skills.
Uppers
The tips; many times a guest, group, or family will give me something in exchange for my good information and service; I get to talk to people from many different cultures too.
Downers
Sometimes I come across a client whose very needy and grumpy, and or hard to deal with.
Lifestyle
At times I'm asked very complex questions; I need to be on my feet for long hours at a time and work mainly either from 7 am -3, or 3pm -11 pm.
Compensation
I get paid $12/hr and there are incentives like commission from taxis and the sort; free meals in the restaurant and always possiblilities to meet to people in different areas.
Advice to Jobseekers
Be on your toes - anything can happen and anything is possible in the hotel industry.

This Concierge career survey is just one of 1000s of exclusive career surveys available on Vault. Find out what it's actually like on the job with Vault's job surveys.

Read all Vault Career Surveys for the inside scoop on specific jobs
Read Vault Employee Surveys for the inside scoop on specific employers
Read Vault Student/Alumni Surveys for the inside scoop on colleges and grad schools