Job Responsibilities
I manage two retail stores or branches as they are otherwise
known as. The role entails everything from people management,
to sales, budgets, targeting, marketing, coaching, recruitment,
compliance, personal accreditation and training. The varied
skill sets within this role are used for both locations. One
large center and the other a smaller store begining in a new
growth area. All the above skill sets are used on a daily focus
as the bottom line is we need growth to keep up and increase our
market share. We need to ensure the quality and accuracy of
service provided as at times this is what will set us apart from
our competitors. During all of this i personally believe my
biggest asset is the people who work within our team. Though as
a manger you can not please everyone and you must be able to say
NO. If your team enjoys the work at hand and want to improve
their skill set and acheive their personal best you are on a
winner. This takes a large amount of energy and very good time
management. but the overall result is the best reward there is.
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Job Requirements
There are various entry levels. All with various career
outcomes, opportunity. Due to the various roles and devisions
the world of banking/finance can meet a wide variety of career
choice. There is always training on offer. And as with anything
what you put into it will be exactly what you get out of it.
additionally our organisation will at times provide additional
support i.e. financial / time / personalised coaching for various
further education that staff choose to complete, especially if
it adds value to the overall business. You may come in on the
ground - front line ie bank teller or phone opperator yet you
will have the same choices as others entering at a management
level when it comes to succession planning, own delelopment and
so forth. As an investor in people this organisation encourages
staff to build an interesting, motivating and fulfilling career.
as with any position / role there is always some discontent over
work load's. And as with any organisation you should be
prepaired to put in a very good days work. Having said this with
good time management, delegation skills and personal
organisation most things are acheivable. And lets face it if we
are not challenged within our role exactly how do we find
success and achievement.
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Uppers
I love the locations I have chanced to work in. I get to move every few years if
a role is available with my skill set, and this has been by choice. Even within
the management role of banking you get to help your customers to acheive their
goals, dreams. With the staff you manage you get to support and find ways for
them to meet their own development choices and at times see fantastic success as
you push comfort zones and acheivement levels. The company rewards growth to
permanant employees on a regular basis above the normal salary / wages. You get
to work within an organisation that challenges the market they are in.
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Downers
At times we are so busy you wonder how you can get personal time
to fit within your routine. at times the turnover of staff
impacts on skill and service levels effecting processes and
customer beyond control. And the ideal that to reduce your
frontline while growing your business makes the impact on overal
moral hard to continually remain positive . Yet that is always
going to be the challenge before management. Though sometimes
forsight is forgotten on what additional impacts this has on the
entire organisation by the powers that be.
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Lifestyle
It's challenging, dynamic and motivating. Again what you put into it is what you
will take away. I could work 24/7 yet with time management and organisation its
very rare that i work on weekends and i choose to put in the hours from 8 - 6
give or take on what we are actually doing within business at a given time.
Though the expectation is a standard business day. This organisation has a code
of ethics that reflect the business market we are in . A high moral ethic on
personal standards in the work place, an expectation on dress code to be met by
staff. travel is expected at times for training, planning, sales conferences and
managment meetings associated costs with this are met by our organisation.
flexability on our own part is essencial to meet these expectations ie travel /
time out of business / away from family. If you like a motivating challenging
career in an organisation that is on the move then look at joining HBOSa
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Compensation
This would depend on several factors. A base salary for Retail
Manager is 63K AUD this is tested - on a market study yearly to
ensure compatible with other roles of same level. This
additionally varies for personal negotiation with Senior
Management. Incentives are offered based on sales acheivemnt of
the business you run. This can range anywhere from 0 - 1000's. I
lost &k in incentives by relocating to a larger location that
wasn't meeting target to one I had built up to acheive their
target. A significant loss for me personally. share options are
at times offered and as mentioned earlier we are rewarded for
over all growth with free share issues based on growth and base
salary. At times depending on location and if you have relocated
accommodation, transport ect can be additional to your package.
Eduction subsity is available after a specified time of service,
staff dicounts on insurance, health care end some finance
products are all available to staff.
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Advice to Jobseekers
Put your head down and bum up. Work hard at understanding your business, the
impacts on market and others around
you. Choose your attitude - don't let others dictate your
reaction to working in this environment. Make it fun and really enjoy your
success. And as for the future - whatch out for HBOSA - it wants to make an
impression on the finace market and it will.
Be ready to move with change so you don't get left behind. Your
career is what YOU make it!!!
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