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Job Survey: Employment Assistance Manager

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Location: Quantico, VA
Experience: Mid-level
Highest Level of Education: Other Graduate Degree



Job Responsibilities
Manage the Employment Assistance Program for a population of 20,000+ including active duty service members, family members, Department of Defense civilians, and others seeking employment. I provide one-on-one counseling, job inventory assessments, motivating, coaching, and instruction for job searches. As a way to assist customers with job searching, I facilitate numerous workshops and develop other courses to enhance customers?? marketability. Workshops include topics such as "How to Write a Federal Resume", "Writing Knowledge, Skills, and Abilities Responses" which a required part of many federal job applications. I personally review resumes and other application material and provide guidance and advice on format, wording, and styles. With several years experience in the private sector as an HR Manager, I provide instruction and guidance on the Federal and private sector employment processes. I teach customers how to use the resource library which is stocked with the latest books on resumes, interviewing, networking, how to build your own business, financial aid assistance for continuing education, internet job searches, as well as the market outlook for occupations. The resource library is equipped with computers and specialized software so that assistance can be provided for internet job searches, buidling resumes (both formal and for online use), and learning software packages. Other programs are provided such as Mavis Beacon Teaches Typing so that customers can learn to type, take typing speed tests, and even take a certificate with them showing tested typing speeds. I actively seek out potential employment opportunities for customers by close contact with HR offices, contractors, and private organizations as well as participation and networking in organizations such as the American Chamber of Commerce and the Association of Job Search Trainers. I organize, coordinate, and direct the annual job fair for civilian and federal employers. I coordinate and deliver Department of Labor mandatory 4-day workshop for active duty military transitioning to civilian sector with emphasis on job search, veteran??s benefits, and education.
Job Requirements
As previously stated in the first survey, the Master's in Organizational Behavior is focused on the Human Resources function. Southern Wesleyan University provides a high quality program for working adults who wish to continue their education. Since the admission requirements are for working aduls, the program is fast paced and intensive over an 18-month period. If you miss a class, you must wait until another class begins or attend the missed class at another location. This was one of the primary reason for attenting Southern Wesleyan since it was so close to home, offered compressed classes (4 hours one night a week with additional assignments in a study group), and in comparison to other colleges offered very personalized assistance. The approximate size of a class was 18 students which allowed plenty of one-on-one time. Professors were extremely helpful and knowledgeable with impressive credentials. I attribute the very pleasant atmosphere to the fact that this is a private Christian college focused on education. Adjunct faculty taught many of the business classes and provided a real world view of the topic at hand. Perhaps this was one of the most valuable components of the program. Rather than simply studying books, we learned through osmosis from our peer students and their unique experiences in a wide range of companies as well as from the instructors. The workload was manageable if you dedicated reaonsable time to studies each day. Near the end of the program, the workload was difficult as I completed my master's thesis. Still, it was accomplished while working full-time, building a home, and supervising my 2 teenagers! As an aside, I have compared the curriculum with colleges that offer similar adult learning programs such as University of Phoenix and Maryland University. I was pleasantly surprised to see that the courses were virtually the same. I honestly believe my experience was superior due to the fact that I was able to attend on the main campus of SWU in addition to having the resources (such as the library) of nearby Clemson University).
Uppers
I absolutely love working with and assisting people. Being in human resources is the perfect job for me. It 'fits' my personality and affords me the opportunity to solve problems on a daily basis. Another aspect of human resources is that no 2 days will ever ber the same. Humans, by nature, crate some of the most challenging obstacles for employers, and resolving those challenges are motivating. Knowing that I make a difference in lives of others is truly rewarding. I often receive thank you cards and gifts for finding a job for someone. My response is always the same -- I didn't find the job. I only assisting in the job search process.
Downers
Human resources is often viewed as the people who make negative decisions such as layoffs, terminations, decreases in benefits, etc. Since I conducted investigations for years with a Fortune 500 company, many employees (including good friends) would dread it when I walked toward them. The negative view can be dispelled with education and communication that HR serves as a strategic partner within a company, and should ensure that policies and practices and consistent and fair. In addition, employees should understand that a business must be profitable to survive and sometimes that involves decisions that are not positive for all concerned.
Lifestyle
HR is a wonderful function for those that love to work with people! I often have employees come by just to talk. In my opinion, highly successful HR professionals have the ability to truly listen to concerns and issues, keep their cool under pressure, and remain calm and focused even in diffucult situations. I view HR as one of the most fun places to be in a company! After all, HR encompasses pay and benefits which are so important to every employee. Work hours can be long depending on the company and the complexity of the operation. While working for a Fortune 500 company, I traveled frequently I often held discussion forums with employees in locations all over the US, sometimes covering 3 shifts in 2 days. If an emergency arised, I would have to drop the current project, and attend to the priority situation sometimes on the other side of the country. Workh ours differ tremendously from one company to the next and with the level of responsibility. Dress for HR in my career has always been professional, or business casual. Even if other departments have a more relaxed dress code, HR is the department that comes into contact with the public and with employees. Professional dress is often mandatory in this occupation. Diversity is of utmost importance in HR. As the workforce demographics change, HR places (or should) emphasis on ensuring diversity is reflected and understood in the workplace. HR champions this initiative to assist employees' understanding of the term as well as ensuring that hiring, training, compensation and other areas do not in any way hinder the diversity that should be reflected in the demographics of the workforce.
Compensation
As a Senior HR Specialist with a Fortune 500 company, I earned $55k/year. Benefits were excellent, and salary increases were on an annual basis and based on performance. In comparison, I began my HR career in 1987 with a utility company at $18k/year. In less than 7 years, I was earning $38k. More recently, I have received offers for HR Manager positions in the range of $60- 70k. I prefer to do what I truly enjoy doing sometimes for less money. Benefits range widely depending on company, but most companies offer the following: Life Insurance at approximatley 1 x base salary (free) Supplemental Life (employee paid premium) Short-term disability (usually employee paid premium) Long-term disability (usually company paid) Vacation leave (average 4 hours per pay period) Sick leave (average 4 hours per pay period) Holidays (Of course the government offers about 3 more than the private sector) Medical (typically have a choice of 3 or 4 plans with varying plans) Dental (employee usually shares in the premium) 401(k) Savings Plan (employee contributions) Retirement plan (employer contributions) Bonus programs for meeting performance goals (most manufacturing companies in the Fortune 500 have some variation of a bonus plan)
Advice to Jobseekers
Take a occupational test to see if you're a good fit! The most succesful peopl e in HR are great listeners, soft spoken, and truly care about people. A great sense of humor and the ability to multi-task are essential. If you like to perform a task to its completion in a sequential manner, this is NOT the field for you! Compassion and great interpersonal skills are vital. Being active in the community is also essential. HR is often the spokesperson for the company, and being a good corporate citizen is of paramount importance. The future of HR is bright although there are probably more entry level jobs now with fewer opportunities for advancement. As long as companies employ people, there will be a need for HR!

This Employment Assistance Manager career survey is just one of 1000s of exclusive career surveys available on Vault. Find out what it's actually like on the job with Vault's job surveys.

Read all Vault Career Surveys for the inside scoop on specific jobs
Read Vault Employee Surveys for the inside scoop on specific employers
Read Vault Student/Alumni Surveys for the inside scoop on colleges and grad schools