Vault.com: the insider career network

Job Survey: Director, Client Services

This Director, Client Services career survey is just one of 1000s of exclusive career surveys available on Vault. Find out what it's actually like on the job with Vault's job surveys.

Read all Vault Career Surveys for the inside scoop on specific jobs
Read Vault Employee Surveys for the inside scoop on specific employers
Read Vault Student/Alumni Surveys for the inside scoop on colleges and grad schools



Location: Los Angeles, CA
Experience: Executive
Highest Level of Education: Undergraduate Degree



Job Responsibilities
Audit client's human capital needs including overall strategy, compliance and metrics. Establish a plan for delivery of services, create plans including areas of: organizational development, organizational effectiveness, organizational management, human resource management, human resource development, employment law compliance, discrimination claims, affirmative action programs, expert legal witness, training, recruiting, employee relations and various HR-related areas and tasks. In a director position, largely my time is spent in the areas of: developing services, strategy for delivering services, and client issue escalation.
Job Requirements
Required: Bachelor's degree, preferrably in HRM, OB, or Business, certification as SPHR (Senior Professional in Human Resources), Master's in Organizational Development of MBA desired. 10 years experience in HR minimum (12- 15 preferred)
Uppers
Ability of focus on aligning businesses' strategic objectives with their HR platform.
Downers
You must prove the value of delivering this product, which can be a significant challenge, without the proper ROI tools. To a CFO oftentimes the value of OD or human capital management is not easily identifiable.
Lifestyle
Must be willing to work at a harried pace to finalize services for clients, HR/OD must be at the core of who you are and you must deliver the values of it constantly. (60 hours+/ week)
Compensation
Base salary for the director position varies from a base of $85,000 - $135,000, plus 10% bonus based on client retention.
Advice to Jobseekers
Get into HR as a generalist to get your feet wet so you understand the way most businesses address HR and their employees, and move into a highly skilled role as a specialist in the areas of HR strategy.

This Director, Client Services career survey is just one of 1000s of exclusive career surveys available on Vault. Find out what it's actually like on the job with Vault's job surveys.

Read all Vault Career Surveys for the inside scoop on specific jobs
Read Vault Employee Surveys for the inside scoop on specific employers
Read Vault Student/Alumni Surveys for the inside scoop on colleges and grad schools