Job Responsibilities
Technical support for desktop and mainframe software programs
(Win 2000, XP), Office 2000, Office 2003, Word, Excel, Outlook,
Lotus Notes, Active Directory, printers, internet, VPN, Citrix,
creating tickets, dispatching tickets, and escalating tickets.
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Job Requirements
Bachelor Degree
Computer classes on software, customer service
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Uppers
Interfacing with all levels of the organization (client, management, systems
people, networking) and the vendor. Satisfaction that you assist a client.
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Downers
There are times when the client is very upset and they won't
listen to you.
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Lifestyle
Business casual dress. Depending on the company, work hours can variety because
the Help Desk may have to support the client 24 hours for 7 days. There may be
flexiblity in working hours.
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Compensation
Level 1 starting around $36,000.
Level 2 starting around $42,000.
Level 3 starting around $46,000.
May get reawarded for get customer service or project you might
be involved with that leads to an improvement for the company.
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Advice to Jobseekers
There are more people in this field. As more people are in the
field, the supply of people is greater than the demand.
Therefore, the paid is not as good as other IT entry level.
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