Job Responsibilities
INBOUND CALL CENTER. ASSIST CUSTOMER WITH ISSUES IN RE TO
NETWORK, EQUIPMENT, AND BILLING. TROUBLESHOOT VOICEMAIL, SMS,
WIRLESS INTERNET, ETC PROBLEMS. TIER 1 TECH SUPPORT. BILLING
RERATES, RE-CALCULATIONS
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Job Requirements
TO GET HIRED HS DIPLOMA, 20-30 WPM TYPING, CUSTOMER SERVICE
SKILLS WERE REQUIRED.
THERE WAS A 3 WEEK INITIAL TRAINING IN WHICH YOU WERE EXPECTED
TO HAVE A WORKING KNOWLEDGE OF WHAT IS REQUIRED OF THE JOB.
2-4 WEEKS 'TRANSITION' CLASS WHERE 'LIVE' CALLS ARE USED FOR
TRAINING.
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Uppers
I LOVE THE SENSE OF COMPLETION AND RESPONSIBILTIY WHEN I ASSIST MY CUSTOMER WITH
A PROBLEM, ESPECIALLY IF IT IS A LONG STANDING ONE. ITS A RELATIVELY EASY JOB
IF
YOU LIKE IT.
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Downers
YOU DO HAVE TO TAKE A PHENOMENAL AMOUNT OF B*S FROM THE CALLERS,
AND Q-A STANDARDS ARE SUCH THAT YOU TAKE SHOVEL LOADS. ALOT OF
NEW AND UNTRAINED MANAGERS IN THIS FIELD.
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Lifestyle
IF YOU CANT TAKE ALOT OF B*S DONT TAKE THIS TYPE OF JOB. YOU
HAVE TO HAVE A POKER FACE 8 HOURS A DAY.
HOLD YOUR OWN AND YOU WILL DO WELL*
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Compensation
AFTER 3 YEARS - 12.08/HR
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Advice to Jobseekers
IF YOU CANT TAKE ALOT OF B*S DONT TAKE THIS TYPE OF JOB. YOU
HAVE TO HAVE A POKER FACE 8 HOURS A DAY.
HOLD YOUR OWN AND YOU WILL DO WELL*
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