Job Survey: Customer Service Representative

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Location: Northern New Jersey Experience: Entry-level Highest Level of Education: Undergraduate Degree

Job Responsibilities Answering Phone Calls for 800#'s: at least 7 hours per day Following up on phone calls and issues: 1 hour per day Occasional meetings, Overtime. Job Requirements At least an Associate Degree, preferable in business. Previous Customer Service Experience is most useful, as well as basic typing and computer skills. Uppers Interaction with customers, helping and satisfying them. Downers Stressful - Too much to Do, difficult and angry Customers. Lifestyle 8-hour days, occasional weekends, business casual dress code, diversity, mostly women but some men Compensation About $30,000, benefits if full time (what they are depends on the company), no bonuses, overtime pay and opportunity (sometimes required). Advice to Jobseekers It is a field in demand. If you have good people skills and like working in an office environment, it may be for you. This Customer Service Representative career survey is just one of 1000s of exclusive career surveys available on Vault. Find out what it's actually like on the job with Vault's job surveys. Read all Vault Career Surveys for the inside scoop on specific jobs Read Vault Employee Surveys for the inside scoop on specific employers Read Vault Student/Alumni Surveys for the inside scoop on colleges and grad schools