Job Responsibilities
Although I am not currently working, I will be returning after my
surgery - our responsibility didn't
change from day to day, the customers we had to deal with weren't
the same. I was sworn at daily, called everything except a white
person daily, and the lies!! Geeze, I wanted to be a cop, it's to
easy catching people in lies over the phone. There is the odd
customer that I have had a "side conversation" with. I call "you"
up, computer dialed, of course, I identify myself and company I am
calling from, and it's any man's guess what goes on from there. I
have been swore at and the words the woman used were pretty
ripe,and she was around 75 is, cuz I looked at her birthdate in
her file. I couldn't help but laugh when she hung up on me. Team
members that get along well help also, I am on an awesome team of
about 15-ish ppl. Back to what I did, I tell you how much you owe
on a certain account and try to get you to pay it through me, no
there is no commission, for the team leaders, yes. This was and is
a full time job, super stressful. I have seen ppl crying, b/c a
customer called them a not nice name. I've seen people come and
be gone before the 2 week traing period is over.
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Job Requirements
This company has a high turnover when it comes to their
employees, kids, a.k.a. highschool students, think it's a sinchy
job after the first week they are sick of it already,But there
is the excitement still to come of going on the phones and
computers for 8 hours a day.Mind you this company is only a tad
over a year old,i started the month after they opened.They want
you to have a grade 12 to do this job,but trust me a grade 7 or
8 could train and do the job.Workload is just nut's at
times,inbound calls continuesly,and for hours too,you sure do
consume a huge amount of fluid due to talking so much.
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Uppers
My uppers are when I speak to people over the phone, I listen to problems,some
make me sad, some make me feel bad,and some make me feel for the person,but
that's a rarety. I give advice the odd time, b/c most times what these people are
going through I can say been there done that. I really like my co-workers, we all
make the day go alot nicer for each other, I have made some awesome friends since
starting there. Of course money, lots of other incentives and draws and crap when
you do overtime for them.
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Downers
Most ppl you ask who work there would say,"Just Being
There" !!!! The worst parts are hearing the sad stories,and you
get used to the real versus the phoney too. Seeing something you
know darn well came from yourself, by the ppl whom listen in on
the calls, yes calls are really monitored. Seriously if you can
handle your stress level going through the roof daily, don't mind
being told off or sworn at and called names then "This is the
job 4 u" - I wouldn't recomend it to anyone, well yes I would
someone I really dislike. Some people thing they can take
it,alot fall down too.
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Lifestyle
Work hours, we change our hours of work in spring and fall.business travel only
happens for ppl who are managers withing. There is suppose to be a "Strict Dress
Code" Only once in the year I worked there did I see the dress code in effect. Do
you know how it makes you wanna puke when you are having lunch and someone's
underwear are hanging out,skin showing, I think it's called "No Bare Midriff"!
other workers have attitude,I have seen a couple teens drinking friggen shooters
before their shift.Mind you the teens seem to be on the "night shift". I've
worked the night shift and they are totally different that we day ppl are.
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Compensation
you start out at $8.50 and with your incentive pay you make $10.00
for sittin on your butt all friggen day, really.There are lots of
contests and draws done as incentives, this company gives away,32
inch T.V's,DVD players,etc..you just know the items are
costly..oh well tax write off..
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Advice to Jobseekers
I would say nothing but the truth,if they can handle the stress
and they will indeed feel it after their first week on the
phone,and of course stress makes you tired,so you get off work
in mid-afternoon,go home,laydown and relax,next thing you know
it like 11 pm,it isn't a job for someone who never sleeps that's
for sure.As for the future of this company there is a good job
outlook, there is always room to climb up within, pretty much it's
all up to you if and how far you want to go...
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