Job Responsibilities
Support clients who have problems with the software. Basic
solutions are provide through the Level 1 support. Involved
problems with the system are brought to my level to determine and
fix, if necessary, the problems with the code.
Different Level 2 groups have different amounts of work and can
differ in the level of intensity.
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Job Requirements
Bachelor's Degree is favorable, but there are others here who
have moved up from Level 1 support positions.
Knowledge of software is useful.
Problem-Solving is a very strong necessity for the job.
Ability to speak with clients and gather information from them.
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Uppers
Do not need to take the work home with you.
Constantly working on new issues.
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Downers
Lack of ability to develop new functionality.
Correcting other people's mistakes.
Client interaction.
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Lifestyle
Very little, if any, travel is involved.
They would like someone to work 8 to 12 hours each day. If you can get your
work done, then 8 hours shouldn't be a problem.
Company is not very social. There are groups of people that tend to stick
together. It is a very multicultural office, but each culture tends to stick
with its own for the most part.
Dress code has recently returned to relaxed. Jeans, polo shirts, etc. No
shorts, no t-shirts, no barefeet.
The people are relaxed for the most part. It can be a high stress job though.
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Compensation
Compensation is fair.
Good benefits package. Low out-of-pocket expenses.
No direct monetary bonuses the last two years.
Past year they provided stock shares as a bonus.
Small to no raises last couple of years.
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Advice to Jobseekers
If you are a developer, and enjoyed it, this is not the job for
you. If you are just getting into software, this may not be a
bad job to get familiar with corporate life.
If you are interested in software, but do not intend to advance
into software development, this would probably be a good job.
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