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Job Survey: Customer Care Coordinator

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Location: Jacksonville, FL
Company: Comcast and AT&T Broadband
Experience: Mid-level
Highest Level of Education: Undergraduate Degree



Job Responsibilities
Currrently I am a Procurement Specialist for the Florida. My Job is to secure constuction jobs, locate and hire sub- contractors, hire and train all office personnel and define goals objective for future jobs within the state of Florida.
Job Requirements
The back ground for a job as a Procurement Speicalist is management, customer service, sales and construction. Having experience in these areas could open the door for such a position. It is preferred that persons securing this position should have a college degree and 2 to 4 year prior experience in management with some under standing of customer service and the person shoild be a self motivator because much of the job dependends on your ability to acquire work and sale your company to the institution, corportation, home owner or other business concern while pushing yourself to reach higher goals. Management is important as the position requires the supervision, training and development of personnel. However, having detailed knowledge of construction is good but not necessary. Good communication skills, knowlege of terms and procedures and a general understanding of the sight work you will be tring to procure is important. Much of the details of constuction and how it relates to your positon can be taught while on the job. It is a job that might require much travel, so understanding the road and being a good driver is very important. It would help if you like the freedom that comes with traveling from location to location. Many Procurement Specialist work for a particular city, county or township, in these positions the travel is limited to the area you cover. But in my case I am responsible for work we acquire all over the state of Florida.
Uppers
Great salary, independence, opportunity, and travel.
Downers
I don't really see anything bad except sometimes I would like to be home and I am in another city and rain doesn't wait for me to get home before it starts (smile) Other than that, I can't think of any downers because both of the situation I mentioned can be rememedied easily by taking a local positon and not driving during the rain. Ha Ha
Lifestyle
The life style for this position is simple as stated before, it requires travel and time away from home. However, this can be limited or extensive based on the position, local vs. long distance coverage. If you cover a city or town, travel is limited. specialist that cover a state, a region, the United States, or other countries will be required to travel often and for longer periods of time. Anyone securing such a position should be self sufficient, able to work without supervision and be self motivated to do the job during slow periods. Hours are generally 9-5 and are typically Monday thru Friday with some weekend travel to make a dead line or get to a meeting in another city by Monday morning. You are the one to determine how you travel, based on distance. If you are in a city where all work is done locally, basic transprotation is a car, taxi or other mass transit systems. However when working in cities that are far away from each other, then the use of a car may not always be the best thing depending on the time involved. So in such cases travel plans are made and secured by the company that you are working for. In most cases there is a budget, car and credit card allowed for travel. There are meetings, training and company generated parties and celebrations, but these usually happen during working hours. Dress code varies based on the job you are doing that day. For example, if visiting a construction sight, it is recommended and required in some situations to wear a hard hat. It would also be suggested that clothing be comfortable. However, during the general business day the attire is business causal except when conducting meetings, sales presentations and providing in office training, then the attire should be business professional. Indicating your typical, navy, black, gray or brown suit. Both, females and males are expected to follow such dress requirements. In Construction like any other company in America there are times when issues will arrive having to do with, age,race, sexetc., however, most people are interested in an assurance that their project will be completed by competent, experience personnel that will provide timely and quality workmanship to meet the criteria as indicated in their contract requirements. In this industry who you know helps, but the quality of your work will sustain you.
Compensation
Position such as these will secure basic salaries of $40,000.00 plus commission in major cities. depending on the company size and the jobs acquired, commissions and bonuses can double or tripple the basic salary. Benefits included, health and life insurance, expense acct, commission and bonus packages etc. Experience and a successful work history brings in more benefit offers. Commissions vary greatly based on the size of the company, the types or cost catagories for the company's work sites ($100,000.00 job vs $1,000,000.00 job) and your ability to negotiate.
Advice to Jobseekers
This is a great field if you like being your own boss but do not want the financial responsibilities a business commands and because it is easy to get into and secure a position if you are a self starter, understand and enjoy people, like managing others and have a creative mind. As far as the job outlook, it is construction sales, and there is always something new being built, remodeled, restored or destroyed to start over. I can not see a position as a procurement specialist being taken over by computers, at least not in the next 100 years.

This Customer Care Coordinator career survey is just one of 1000s of exclusive career surveys available on Vault. Find out what it's actually like on the job with Vault's job surveys.

Read all Vault Career Surveys for the inside scoop on specific jobs
Read Vault Employee Surveys for the inside scoop on specific employers
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