Job Responsibilities
Dealing with clients: informing them of their rights, taking
confidential information, explain policy's and procedures,
providing relevant community agencies and resources, making
notes about their situation, providing appointments,
determinging emergency situations. Take approx 40 calls per
day.
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Job Requirements
There was no set education needed for this position. It was
asked that you have experience in the field, and spots all went
to internal employees who had working knowledge of the company.
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Uppers
-The hours do provide a little bit of flexibility which is good for people
working a second job, parents who need to pick their children up from school,
dr's appts, etc.
-This type of job seems to attract very caring and sympathetic people. No
matter where I move in the organization I seem to work with a great team.
-The pay is fair for the type/amount of work done. If an employee feels they
are not being paid enough there are channells to go through to have the job
evaluated.
-It's unionized so there is good job security and working conditions.
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Downers
-The type of work can be stressful. Hearing so many people so
upset can get to the employees after a while.
-Some of the clientelle can be crude or violent, have explosive
tempers, be argumentative, etc. Sometimes it take a thick skin.
-The organization does tend to be a rumour mill. Many employees
have been around a long time, and have moved from office to
office. As a result, everyone knows each other.
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Lifestyle
-Hours are generally 8:30-4:30 unless other arrangements are made.
-There isn't a lot of business travel unless it's to another site for a meeting.
-There are some opportunities to attend local conferences and workshops
-Training money is provided if you want to take a class or workshop to improve
yourself.
-Dress is business casual with casual day every pay-day (bi-weekly)
-It's a very social bunch so there are a lot of showers, stag and does, parties,
etc advertised.
-The company hosts a large Christmas dinner & party which is always a lot of fun
and run very well.
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Compensation
There is no compensation. An employee is paid 35 hours per
week, and any overtime is banked and used towards time off in
the future. Milage is paid for some employees who have to go
elsewhere occasionally to conduct business.
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Advice to Jobseekers
It's certainly a job that will always be necessary. Although
it's tough to get into, it's certainly rewarding and I would
recommend anyone keep trying no matter how long it takes. It's
important to remember that no matter where you go in the
organization, new co-workers will know your old ones so don't
burn any bridges.
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