Job Responsibilities
I along with 500+bodies are in charge of taking incoming calls from travel
agents. We not only provide quotes on cruise/air, we also assist with any
inquiries regarding existing bookings. One could say we are the travel
agents for the travel agents. This goes on 8 hours a day 5 days a week,
there is no time set aside for anything else. We are there to take calls for
8 hrs a day.
|
Job Requirements
There are no requirements for this positions. It "helps" if you have travel
experience, but now a days it looks like human resources are plucking
kids right out of high school for these positions, because what do they
know. There is a six week training class which one must maintain atleast
a 90% on all exams given. One is only allowed one make-up test. Which
means if you score below a 90% on one test, you are allowed to re-take
it. However, if one scores below a 90% on a following test, the individual
is fired. It's not brain surgery I'll tell you that.
|
Uppers
Medical benefits. Also the company allows employees who have been with the
company atleast six months to take two complimentary cruises a year (the employee
is respinsible for the taxes).
|
Downers
Sure the company gives two free cruises a year, but good luck actually
getting on one. I have been there for almost two years and have yet to go
because of seniority. The further down you are on the totem pole...well
need I say more.
|
Lifestyle
It is a regular 40 hr/week, plus overtime if it's offered. The only type of
business travel I've seen is when a hurricane was threatning to hit Miami back in
August 2004. The Miami office was going to be shut down and the company sought
volunteers to be flown to Colorado, where another reservations office is, to take
incoming calls. From what I was told, it wasn't too exciting, it was the same job
in a different city.
|
Compensation
As far as salary goes, good luck getting a decent increase in pay. The
most at a time is twenty-five cents, and we're talking about a six month to
a year span or maybe even more. If one is "promoted" to a different
department, again the raise is twenty-five cent, doesn't matter if now one
has five times as much work. As an example of how tacky this place is I
will share a story. After about four months of working there the company
had given the new employees a ten-cent raise (exciting I know). After
about a month, I was promoted to a department which came with a raise
of, you got it, twenty-five cents. When I received my paycheck, the
company had taken out the ten-cent increase they had given me a month
before and replaced it with the promised twenty-five cent raise, by this
being done, I then really only received a fifteen cent raise. No
explanation as to why the ten-cents were taken away. Ridiculous. As far
as 401K the employee has to be atleast 21 years old and be with the
company atleast for a year. Stock-options are an option. End of the year
bonuses are given to employees who have been with the company
atleast a year. For those with atleast one year service, 1-weeks pay is
given, now don't get all excited, everyone has the same percentage of tax
taken out for the bonus, regardless if you're married or have ten kids,
which really comes out to be a 2-day bonus pay. If the employee has
been with the company atleast two years then it's a two week bonus pay,
which then I guess comes to be a 4-day bonus pay.
|
Advice to Jobseekers
If you're thinking about coming to this company, don't say I didn't warn
you. It's disappointing to see how individuals in management positions
abuse their power, but perhaps that could be said for any job. But when I
hear brand spanking new employees saying how much they hate their
job, well I guess that says it all. I of course can only speak of my
department and what I have experienced and seen. I have no knowledge
in any other branch of the company. In any case may the force be with
you.
|
|
