Job Survey: Call Centre Manager

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Location: Cape Town, South Africa Experience: Executive Highest Level of Education: Undergraduate Degree

Job Responsibilities I run a call centre of 100 staff. There are different campaigns run by managers which report through to me. Budgets Staff Management Strategy Return on Investment projections Job Requirements Call Centre Management / Project Management qualification. Uppers Working with people. Dynamic environment - constant change. Downers Tendering for contracts. Lifestyle Campaigns run 24 hours, so hours are variable Lots of business travel, locally and internationally Imformal dresscode, except when meeting clients Accent requirements determined by campaign Must love people and the telephone. Compensation Basic dependant on area. Performace benefits and stock options. Advice to Jobseekers Must be able to handle stress and be flexible. Rapidly growing industry. This Call Centre Manager career survey is just one of 1000s of exclusive career surveys available on Vault. Find out what it's actually like on the job with Vault's job surveys. Read all Vault Career Surveys for the inside scoop on specific jobs Read Vault Employee Surveys for the inside scoop on specific employers Read Vault Student/Alumni Surveys for the inside scoop on colleges and grad schools