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Job Survey: Customer Service Advisor

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Location: Leicester, UK
Company: British Gas
Experience: Mid-level
Highest Level of Education: Other Graduate Degree



Job Responsibilities
Carry out high level analysis on all query;s raised by the customer regarding the billing of their gas suppply.
Uppers
The salary.
Downers
"Everything always changing for the good of the company and not the employees."
Lifestyle
The shifts vary, one month i do 8am-4.15pm and the next i do 9.45am to 6pm. We have just moved buildings so its more difficult for me to get to work as it is not in the centre anymore.
Compensation
Bonus depend on your performance, even if you work your hardest the most you will get a month is around ??3o. There are options to buy stocks and shares. Also we have flexible benefits where if you have less paid into yur pension you can have the rest in vouchers ie childcare or retail.

This Customer Service Advisor career survey is just one of 1000s of exclusive career surveys available on Vault. Find out what it's actually like on the job with Vault's job surveys.

Read all Vault Career Surveys for the inside scoop on specific jobs
Read Vault Employee Surveys for the inside scoop on specific employers
Read Vault Student/Alumni Surveys for the inside scoop on colleges and grad schools