Job Responsibilities
?? Maintains a solid working knowledge of all assigned national contracts (daily
contact with all accounts).
?? Directs the development of effective controls to monitor performance and
assure adherence to all contract provisions (quarterly review of info).
?? Serves as a liaison between client representatives and Dedicated Account
Executives for performance related issues.
?? Develops in-house resources for research to measure performance and
communicate results to ensure accountability (at the start of the
implementation).
?? Manages all activities related to the operations and maintenance of national
contracts once the contract has been implemented (based on the contract
requirements - will vary).
?? Assists in developing a strategy and building
organizational support for process improvements, including
establishing priorities, policies and procedures, and quality standards.
?? Implements positive customer-focused programs and a proactive service delivery
that supports client objectives, productivity standards, and client satisfaction.
?? Provides technology product demonstrations, in-person, with clear and concise
presentation skills.
?? Ensures that training on technology is available to client, Accounts
Executives and all other parties that may require training based on
implementation agreement.
?? Serves as point of contact for trouble shooting, and
supplemental training & support as requested.
?? Involves all resources for all aspects of training to ensure contract
requirements are met.
?? Develops training program for Account Executives.
?? Provides the reinforcement of orientation to all
Account Executives to service the new national account.
?? Works in synergy with the or Corporate Payroll and the Training Department
with the common goal of focusing all efforts on contract compliance.
?? Ensures that routine audits are performed by all
mentioned departments with the use of technological tools
available.
?? Provides our District Managers feedback on how
successful the implementation and communication of an account has registered
with our field offices.
?? Requests summaries of activity from each of the Account Executives and
analyzes logs to enable the Business Development Department and the District
Manager to develop a strategy to proactively overcome deficiencies within the
network of Account Executives by soliciting positive reinforcement from the
associated region.
?? Accountable for strategic and tactical management of operations for designated
national account contracts.
?? Ensures consistent customer satisfaction, quality of service, productivity
levels and individual/region development within the Business Development
environment.
?? Provides guidance to Account Executives and Area
Managers, promoting the use of best practices and using their client contacts to
network, in an effort to gain business.
?? Achieves and maintains performance standards for Account Executives within
span of control to include mark up rate accuracy, special bill information,
corporate identification number accuracy, customer satisfaction and client
communication restrictions.
?? Works with Account Executives to build and execute
individual business development plans, providing coaching for individual
development needs.
?? Administers Human Resource policies in the background investigation arena.
?? Builds relationships and maintains communications with business partners
(District Managers, Divisional Vice
Presidents) to provide superior customer service.
?? Identifies trends and issues across branch offices that impede the ability to
provide seamless customer service and recommend process improvements.
?? Ensures action plans are in place to address all service issues (development
Web Promotion sites).
?? Partners with quality area (Quality Assurance Manager) to ensure quality
standards are achieved throughout the client portfolio to provide excellent
service to clientele.
?? Employs a strategic sales process to drive revenue
within designated national accounts, personally making contact with hiring
managers to solicit business. Works in conjunction with District Manager to
identify and penetrate all business opportunities available within specific
accounts.
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Job Requirements
Minimum of 5-7 years experience in the staffing industry or similar field. A
bachelors degree from a four-year college and/or a professional certification
requiring formal education beyond a two-year college.
Supervisory experience preferred.
Ability to communicate effectively verbally and in writing.
Specific experience working with Vendor Management System.
Experience working with Time Clock Systems.
Fluent in PC applications.
Position will require moderate to heavy travel nationwide
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Uppers
Travel.
Meeting new people.
Developing business relationships.
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Downers
auditing/enforcing contract compliance & special billing
requirements nationwide can be extremely challenging due to 65% turnover rate of
Account Executives. The turnover causes need for constant re-training and there
is a 3 week learning curve for Account Execs on each account.
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Lifestyle
Work week is a minimum of 50 hours/week salaried.
45% travel. Business Casual attire when in the office, professional when
travelling.
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Compensation
Medical/Dental/Vision - 80/20.
No stock options - this is a privately held company.
Long-term disability.
401K with 25% match.
$60K annual salary (some positions also include commission
structures - in this case, the base salary is $45K - $50K).
$2500 quarterly bonus (based on goals established at the
beginning of the quarter).
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Advice to Jobseekers
The environment is challenging, yet rewarding. You usually know within the
first 6 months whether or not this is the industry for you. This is a great job
if you aren't sure what you want to do yet, but you know that you want to make
good money. If you put your heart in it. . .you can make MAJOR cash in
commission (some of the recruiters make $100K +++)
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