Job Title: Vesta Corporation
Location: Portland, OR
Submitted on: 21-Mar-05
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Job Title |
Business Outlook
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Vesta has grown, and continues to grow at a tremendous rate. They
continue to take on accounts with new clients, and they are expanding
their technological capabilities greatly. They should be relocating
from their current locale in downtown Portland at some point in the
future to accommodate more employees and a whole new customer care
department. Vesta seems to have a great deal of currency in the
telecommunications industry, and are generally viewed as an innovator in
prepaid value devices, so if they manage their personnel well, they will
continue to grow in the face of a shrinking economy. Hopefully, they
can
also maintain their status as a largely US based independently owned
corporation. Treatment of low level employees is one of the company's
weaknesses, and it should certainly learn to balance the human element
of
its workers and its need to meet the bottom line. Upper management
needs
to take a more proactive role in taking care of the lower level workers
at Vesta. Rather than simply number crunching, upper management should
be more focused on providing for Vesta's human element, since in
customer
service, employee morale and customer satisfaction are directly
linked.
Fortunately, Vesta has particularly strong middle management, who are
both business savvy and empathetic.
My other primary concern in regards to Vesta is that it may be tempted
to
outsource its labor to foreign countries. This is a categorically bad
idea which is both intensely unethical and financially
counterproductive,
not to mention wildly insulting to Vesta's American customer base.
American customers need to be serviced by Americans in order to maintain
a high level of customer satisfaction. Many customers have been very
verbal in asserting this fact, and I believe the same.
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Vesta Corporation Interview Surveys
