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Job Title: Web Content Administrator
Location: Malvern, PA
Submitted on: 04-Feb-03
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Looking back at my time with Vangaurd, I think this company has lot
of 'little castle' within each business units. I started with them at
an
entry level job as a S6/S63 associate. Answering phone inquiries from
401K participants. My first year was a living hell for me and most of
my
peers from the training class. I left my job as an assistant manager at
the local bank, well experienced with the finance products and
investment tools. I was hoping to be treated for the hard work and
value
I was bringing to the company. I never met my supervisor during my 6
weeks training period. When I found out about my department and
supervisor, I was told that might be changing sooon!!! During my first
three months 'on the floor'my immediate management changed twice. As
a 'part of training and coaching' all phone calls were recorded and you
get a feedback from supervisors about your performance.Somehow the
meetings were very formal and conversations was 'geared' towards
my 'foreign accent' prounciations and style rather then subject matter
and value service over the phone. I never felt so humiliated in my
life.
The suvp was 14 years experienced as supervisor ( may that should tell
something!) She had no consideration for anyone other then light
skin,light eyes. She promoted a 10 month experienced peer to a LEAD
position without considering any of the experienced staff members. I
was
not looking to stay for long anyway. I was hanging in for the tuition
benefit for going to IT program. Some folks were hoping to make a
career
in management there and were shocked at her practices. Her upper
management was well aware, but always looked the other way.
VG has a pacifier process called "skip level meeting" this is where you
dig a deeper hole for yourself. You skip level and talk to your bosses
boss about a situation hoping to get some help. But then you find
yourself getting verbal warnings for silly things e.g Your break time
was 17min instead of 15 min! doesn't matter that your last phone call
was cutting in to your break. You logged in 2 min late three times this
week! doesn't matter you stayed late 15 min each day just to finish up
a
call and log off....I have a BA degree in Economics and Masters in
Marketing. I had extensive banking and management experience before
joining VG...I had never been treated like this in any job and I
personally never treated my employees like this anywhere. I got so fed
up with the treatment, that I was about to quit!!!!!
My year was almost over and I found a position in the IT area. I had
made up mind that if I don't get this change, I was going to quit and
try another company. Lucky for me, I got the transfer....it turned out
to tbe TURNING POINT in my career. I had a very nice supervisor,
Jennifer Saller. She reinstated my faith in vanguard. Going from
business to IT was the refreshing change I needed. I was learning new
functions and applying my IT class room knowledge to projects. I had no
problem getting my classes approved and paid for. I also got lot of
flexibility for taking evening classes and also some early morning
classes in turn for making up my time at the peak project times. I
worked very hard and got appreciation for it. Jen went on maternity
leave shortly after I started and she left me in very good hands with
her boss. He is a gem of a person and most respected manager in the VG
IT..He was very aware of my skills and took time and interest in giving
me right type of projects and balanced work load. I'm extreamly
greatful
to him for everything he has done for me. He wrote a very fair review
without any tricks. This was not just for me, he treated everyone the
same. I like the fact the RULES were the same for all. I had to leave
my
job with his group and move on to another position due to personal
reasons. But to this day,I still miss working for him and I adore him.
You can publish this note as you wish. I have nothing but good things
to
say about Vanguard. Like it says" All well if it ends well" I can tell
you that working for business and working was IT was like a two
seperate
and opposite worlds.
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