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Job Title: Flight Attendant
Location: LGA and JFK airports, NYC
Submitted on: 19-Feb-03
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| Flight Attendant |
Working at United Airlines was a bit frustrating at times, because for
the whole four years I was there, we descended from a very good,
functional company to a very bad company that is, at the moment,
embedded into bankruptcy. United has been hit with claims that "poor
management" has been the cause of this decline, and I must agree that
those decisions made United a very bad place to work.
Since I was a flight attendant and we didn't have any supervisors
directly on the plane with us, it was fine. When United was going
through problems in 2000, the management thought that meant they needed
to hire a lot more supervisors to make business flow better. I know in
the flight attendant area, they hired people to supervise us that 1)
never had any flight attendant experience before 2) did not have the
appearance standards that flight attendants had to follow and 3) were
never available to actually see their flight attendants, none the less
to supervise them. United airlines employees are shoulder deep in
bureaucracy.
Opportunities for advancement were slim in the Flight Attendant arena.
There really was not anywhere to go after you become a flight attendant,
except for a supervisor. There are no flight attendants that I know that
jumped at the chance to be a supervisor, however, United did not like to
hire Flight attendants because they felt the bond would be too close to
actual working flight attendants. To transfer over to being a flight
attendant from another position at United was practically impossible.
Out of everyone that applies to be a flight attendant, only 7 percent
get hired. Then from that 7 percent, only .5 percent of them are
transfers from within the company.
When I was at work, I had a great time, and loved working with my flying
partners and being involved with the passengers. Unfortunately, the
corporate culture that was supposed to exist did not. The training that
was given to the flight attendants ("Barbie Boot Camp") was obsolete and
most of our training and experience was learned from other flying
partners actually on the job. Since the supervisors did not know our job
first hand, were never around, therefore not being respected by the
flight attendant community, we looked to our senior flying partners for
advice, guidance and wisdom.
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