| Technical Support Representative |
Rendered technical support through
e-mail.
Communicate electronically with computer users experiencing
difficulties to determine and document problems experienced.
Consult user guides, technical manuals and other documents to research
and implement solutions.
Provide advice and resolution to users in response to identified
difficulties.
Collect, organize and maintain problems and solutions log for use by
other technical support analysts.
Participate in the redesign of applications and other software.
Supervise other technical support workers in this group.
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Sykes Interview Surveys
