Job Title: Team Manager
Location: Memphis, TN
Submitted on: 22-Jan-04
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I was one of the first nine employees hired for the opening of the
Memdphis Tenneesse site. The nine of us were very excited about the road
ahead of us. We went through a 3 week training period in Dallas.
The "Memphis Nine" as we were referred to had been told that when the
time came for appointing mentors and managers that those positions would
be filled by us before hiring from the street. That only happened in a
few cases. I was one of the lucky ones. I became a "Mentor" for the
first client, "BellSouth". As the site grew, so did animosity toward the
company. Other clients were added to the roster. I was moved to
the "Prodigy" project, and promoted to team manager. I enjoyed working
at Stream, unfortunately neither the job nor the evironment was the
same. Everything had gone from the needs of the customers, to the needs
of the clients (ie., Bellsouth, Prodigy, Gateway, etc.,) it wasn't as
important to keep the customers satisfied as it was to keep the client
happy. Quality of technicians had fallen drastically. I was involved in
part of the interviewing process. As one of the first techs in the
building, I tried to maintain the same quality of abilities that was
expected from me and the other "Memphis Nine". Seventy-five percent of
the time my suggestions and input in hiring, was overlooked or ignored.
The hiring was focused on the "political" aspect of employees, not the
intelligence or technical ability. Working for Stream wasn't fun
anymore, it was just a job. In my opinion, if you don't enjoy what you
do for a living, find something else to do... luckily I was let go in
August of 99'. I'm still not real sure why... the paperwork adhered to
the number of call monitorings that I did... I know for a fact that
other "TMs" had done less. At any rate, what was done, was done.
I stayed in touch with a few of the folks there for a while. I knew for
periodic updates, that Stream Memphis was going to be short lived. It
was only a matter of time. After the company became so poilitical, and
the quality of service started degrading... the end was inevitable. All
in all Stream was a great experience in business, and in life. Not to
mention I met my wife there.
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