| Senior Customer Service Representative |
Working for Sprint PCS in a retail store capacity isn't the most
professionally gratifying situation, but for what the job lacks in
professional and personal development, it makes up for it in
entertainment value with the level of customer interaction one has to
deal with on a daily basis. The hours are quite tedious with the
increase in store hours I find myself working 11 hour days with no lunch
and no scheduled breaks. Marketing believes that if your store is open
for more hours and keeps a skeleton crew to work with, your store will
have increased productivity. Diversity is good. Sprint makes a point
to make sure that it provides equal opportunites for everyone in the
community. Dress code is business casual with you wearing shirts with
the Sprint Logo on them. The corporate culture is very strange though,
everyone is either jokeying for a hire position up the corporate ladder
and viciously trying to protect their current position from advancement
below them. If you find yourself stuck in the retail store the
opportunities for advancement will not allow you to go beyond the retail
store at best. It seems as if corporate really doesn't want someone
that has been in the trenches with actual customers in "their" positions.
|
Sprint PCS Group Interview Surveys
