Job Title: SC Management
Location: San Mateo, CA
Submitted on: 14-Oct-03
|
|
Job Title |
Business Outlook
Survey |
| SC Management |
Without question, Siebel has the best CRM product out there. The
problem is their inability to effectively sell or service the product.
Sales is a revolving door; as a result sales people rarely understand
the product. There are auxiliary sales units (CRM Strategy Team),
however this unit is ineffective as it is consumed with building up its
own statistics and as such will only work with deals which are
committed to close in the near term. Customers rail at Siebel's rigid
stance toward contracts - especially outside the US. As a global
player, Siebel is very immature. Again, overseas positions are a
revolving door, and Siebel has no ex-pat program. As such, corporate
knowledge and culture remains in the US, and customers / prospects are
not properly served.
Siebel's products have tremendous potential - however they have entered
into a death spiral with their aggressive handling of sales, legal and
overseas employees.
This market is wide open for a quality competitor. Siebel remains on
top of the stack due to the quality of the product - not the sales or
service organizations.
|
|
Siebel Systems Interview Surveys
