| Provider Services Associate |
Oxford Health Plans was reducing its service area at the time of my
hire. Oxford employees were being phased out of having Oxford Health
Insurance because the company was pulling out of NH. It was also giving
up New Jersey and CT as well as supplementing Medicare, in order to save
money. Overall, there was a feeling of gloom and urgency to "turn the
company around" financially.
There was some diversity, but most of the employees were women. There
was a blind male customer service representative for a while, but there
was some problem with his special equipment and he seemed to
just "disappear".
The hours were variable, even on the day shift. I believe we worked
certain hours and changed them every six months. That was not so bad,
really. The cafeteria food was very good and reasonably priced.
Things started to go downhill in a big way when management began a
program of Levels for the provider services associates. For example, if
you answered a certain number of calls within a short period of time,
then you got promoted to the next level (and got more money). I do not
feel they took accuracy into account, however. Many of the calls are
complicated and it is not always easy to answer them within a seven
minute time frame. It was when this new system was implemented that I
decided to leave Oxford.
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