Job Title: Sales Associate
Location: Houston, Texas
Submitted on: 18-Mar-04
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Job Title |
Business Outlook
Survey |
| Sales Associate |
I think one of NM greatest weakness is the inability to pay attention to
what clients really want to purchase. NM often discontinues the items
clients want and brings in items of less quality that have no brand
recognition. Clients end up disappointed because we no longer carry the
items they are looking for. Management is also a problem in regards to
getting help for your clients. For example, I had a gentlemen purchase a
$4500.00 pewter bowl from me, it was empty and he wanted the assorted
pewter fruits to go inside it. I had to special order the additional
$1000 pewter fruit for him from the manufacturer and the client paid for
it in advance. Several weeks later I was told that he could not get his
pewter fruit because corporate would not purchase it because it ' went
on sale.' Management did not understand that he bought the bowl to put
the fruit in it as a table decoration. He returned the bowl and the
fruit. I lost my commission and a very good client. I miss the days of
Stanley Marcus when quality customer service actually meant something.
Now the company is run by bean counters who only care about their
numbers and the management reflect their stresses-out attitude.
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