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Job Title: Customer Service Associate
Location: Olympia, WA
Submitted on: 27-Jun-04
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| Customer Service Associate |
My position with the Men's Wearhouse is where most people will start
out, it's called customer service associate (CSA) and is similar to the
sales associate position in most retail chains. My responsibilities
include working in the tuxedo division (doing fittings, helping people
choose formalwear styles, data entry), answering phone calls, ringing
up sales, assisting wardrobe consultants with sales, and general
store "fluffing" (sizing the suits and sport coats, folding shirts,
ect.). Then there are the wardrobe consultants, who basically just sell
and not much else, the operations manager, who is in charge of well,
operations- mainly involving the tuxedo division, the tailors, and then
an assistant manager and a manager. The managers have a servant
leadership policy, which is nice, and the company is heavily focused on
creating a team environment. When they hire, they take into account how
a person will fit in with the current team, because it's very important
to them that we all get along. The hours are pretty flexible- my shifts
are either 1-9 or 9:30-6. They're very good at working around your
schedule and granting requests for days off. Also, from the time you
start working, you accumulate vacation AND sick time- I'm not sure the
exact rate, but I've been there about a year and have accumulated at
least 65 hours vacation and maybe 40 in sick time. I believe you only
need to be there 3 months before you can start using that time. Major
holidays are paid, and you get one "personal holiday" per year. There
is a 40% discount for employees and/or their signifigant other and 20%
for friends. You can also make a purchase and have it taken out of your
checks in chunks. We get paid once a week, and we get $20-$40 in
bonuses each month if we hit certain goals. As far as diversity, there
is plenty! In my store, which is one of the smallest in the region,
there are 11 of us including our 3 tailors, and many different
religions and ethnicities. There are 2 korean people, 1 hispanic, 1
puerto rican, 1 black person, 1 danish person, and 5 mostly caucasians.
Our ages are from 19-56. It seems to me most store locations are very
diverse. The dress code is more strict for the men than it is for
women. Men are required to wear a suit or slacks/sport coat combination
at all times, preferably with a shirt and tie, but they can get away
with a mock turtleneck or nice polo. Women can wear pretty much
anything as long as they look professional. We are required to wear
nylons with skirts or open toed shoes. I usually wear a skirt and nice
blouse, or dress pants and a sweater, with some low heels. Sometimes I
wear a full suit, but it's definatly not required for everyday wear.
There are no specific rules about facial hair or makeup or that sort of
thing, so long as you appear well groomed and professional. The
opportunities for advancement are pretty good, so long as you are
willing to work hard and play the corporate game. Often moving up will
require you to relocate to another store location. I am wanting to
become a wardrobe consultant, but I'm not willing to relocate, so that
makes it pretty hard for me. There are only 2 consultant postions in my
store and the guys that have them don't seem like they'll be going
anywhere anytime soon. The company almost always promotes from within,
so many managers are former consultants, and the district and area
managers were former store managers and so forth.
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