Title of position interviewed for: team manager
Approximate date of interview: 5/2000
Location: cary, nc
Submitted on: 10-Jan-04
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Job Title |
Interview
Survey |
| team manager |
I went into this interview
because I was asked to do so and I received the promotion to no one's
surprise. There are normally 2-3 rounds of interviews but no one that
is actually doing the job- right now or at some point in the past-
participates so those candidates really have no idea what is to be
expected from this new position and I think that this is exactly how
the boys at Mellon Corp. like it to be. Employees promoted to case
research teams should be helping with CASE RESEARCH but instead are
chained to the phones to 'help with service level' b/c the call center
is starved for employees. Honestly, it is a miracle that we keep any
Client as malnourished as we are in staffing. Don't get me wrong, I'm
all for pitching in every once in a while to help for the greater good -
after all, if we lose a client, it affects everyone so everyone should
make effort to keep business but when teams are asked to take calls all
day long for 3.5 of 4 weeks every month, it's a bit extreme. This
creates a chain reaction in which calls may be answered & servcie
levels maintained but who is doing the job of the people being forced
to take calls & neglect their own responsibilities? The next person in
line of course and so the cycle continues. Final thought here is that
if you are hired as a call center rep & you interview for another
position, don't think that you are getting away from teh daily abuse
suffered in the call center because, quite honestly, there is no
escape. Unless you are in DB Operations ,you will always be chained to
that phone and in DB Operations, you may be away from the phone but you
are suffering daily at the hands of decision makers who write
ridiculous contracts and make absurdly out-landish client committments
and then threaten employees who are not able to do what has been
promised within the promised timeframes. There is no escaping the
abuse within Mellon.
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Mellon Financial Corporation Interview Surveys
