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Job Title: ASSOCIATE MANAGER
Location: DALLAS/ FORT WORTH, TX
Submitted on: 13-Mar-04
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Workplace
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| ASSOCIATE MANAGER |
We were told during interviews that we were guaranteed a 55 hour work
week with a ladder to climb in management until we had our own store. We
would begin with the company by learning each cooking/admin. section and
then be an assistant for 2-5 years, associate for 5 years then managing
our own store by the end of 10 years or so. Managing your own store was
like running your own business in that you had 2-4 other managers to
help and your choice of employees. Everyone had a base salary
(assistants were aroun $30k per year with no bonus, associates were
around 35k per year with bonus potential and managers were around $60k
per year with bonus potential) and some had bonus potential based on
controlling store costs and generating profits higher than previous
year.
I started as an assistant and was promoted after 18 months to associate.
The employee basis with them is primarily hispanic and one must speak
some spanish to communicate with employees. The management is primarily
males and there are very few females that can cut it. The hours are
horrendous and depend on the upper management's ability to close up fast
at night. The days start at 7am and end anywhere from 9:30 - 11pm. This
is normally 5 days a week, sometimes more depending on vacation and who
has to be present. The promised 55 hour work week was true in training
and turned into 70+ after training was over.
Your best chance to move up was to take positions when they were offered
no matter what store it was. If you refused, you were passed over for a
long time. The dress code was merely slacks and polos/button down shirts
with required grease splatters.
The entire culture changed sometime in 2000 when two men from another
successful company bought a % of stock and took over operations. Recipes
were drastically changed, salaries were changed, stores were closed,
etc. Most of the management force with 8 years or more experience left
when the base salary was reduced to $15,000 and they were required to be
at the store 7 nights a week and 6 days a week. They were told they
could make the same based on bonuses, but many left due to the demand of
more hours and less pay. This opened a lot of positions for lower level
that would do what they were told.
Today, anyone with any experience in the old company ways is gone. More
and more stores are closing and brand new stores sit empty.
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