Job Title: Financial Analyst
Location: Raleigh, NC
Submitted on: 02-Jul-04
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Business Outlook
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I have worked for 2 of IBM's businesses:
Personal Computer Division: Every year this business has to justify
its existence to corporate HQ. Each year it somehow survives. They try
to compete on value in a commodity market. Dell rules the market and
IBM will never be able to match their prices, delivery and ability to
lead the market. They would have to destroy their entire
infrastructure and rebuild from scratch. IBM succeeds when the overall
market is good (see the years leading up to Y2K). IBM sinks miserably
with even the slightest downturn in the market. I would say IBM will
exit the PC market soon, but people have been saying that for a decade.
Global Services Division: This is the flagship of IBM's strategy. I
though that when I left PC's I was going from the outhouse to the
penthouse. Actually I was going from the outhouse to an outhouse with
a fresh paint job. Sometimes I think the company succeeds in spite of
itself. It is almost like the company is so large and so complex that
the numbers just accidently work out to a profitable result. There is
no telling how successful IBM could be with a clearer vision and
strategic leadership. Don't let the Business Week articles fool you.
I don't know a single person who really understands "On Demand". In
Global Services Finance, we just muddle through our processes, fill out
our spreadsheets and chart packages (YTY, QTQ, and MTM), and take the
lumps when we don't hit the numbers.
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