| Customer Service/Claims Specialist |
The opportunity for advancement is strong, however specific criteria
needs to be met. The dress code is business-dress and on Fridays we may
dress business casual. A 40 hour work week is available with some
opportunity for overtime if the call volume is high. There is great
diversity. Negatively, the company has grown too quickly and cannot meet
the needs of the employees. If an employee needs help on a call, the
employee cannot find help most of the time. The associates who are there
to help us are usually put on the phone to help handle the high call
volume or they are unavailable. The managers don't know the answers to
our questions. The information we need to give to members and providers
is sometimes unavailable. The computer systems don't supply us with
enough information, mostly what people need. The computers are very
slow. Our systems aren't updated with the correct information. Our
claims department constantly processes claims incorrectly. When
providers send in referrals, they are constantly lost. If we need to
call members or providers back, we aren't allowed off the phones to do
so. Our members and providers call us frustrated and we are yelled at
for things that we cannot help. The company is disorganized and most of
the problems are due to the high growth rate and major disorganization.
This stresses the employees out and also makes the employees hate their
job.
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