Humana Inc.: Career Outlook Surveys

Humana Inc. Interview Surveys Humana Inc. Workplace Surveys Humana Inc. Salary Surveys Humana Inc. Business Outlook Surveys Job Title: Customer service claims Location: Cincinnati, OH Submitted on: 24-May-04 Job Title Business Outlook Survey Customer service claims If the company keeps growing like it is and if the environment in the call centers remains the same, I don't see the company going far. Due to the restraints on the employees, customer satisfaction is at risk. The employee morale is terrible. The employees are great, caring people. All are very nice. The managers are very nice. The processes are what is failing. Products are great and very flexible. Satisfaction depends on the member and provider. Many problems are due to members not knowing what types of insurance plans they carry. The company is weak in attracting and keeping providers. Members who need medical attention in some cities have very few providers to see. Humana Interview Surveys Humana Workplace Surveys Humana Salary Surveys Humana Business Outlook Surveys Vault Employee Surveys: Read insider employee surveys to get the inside scoop on hiring and working at top employers. We have 55625 surveys for 5288 employers.