Title of position interviewed for: Manager
Approximate date of interview: 1/2010
Location: USA
Submitted on: 22-Sep-04
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Job Title |
Interview
Survey |
| Manager |
It was a panel interview process; two panels five questions each, three
managers on each panel (made up of store manager, district manager,
and/or distict HR manager combinations). Each question is score 1
through 5 by the three on each panel. The store manager and district
manager must approve you going to an interview.
Interview question example 1: What have you done in a previous leadship
role to foster a customer service environment? a.) provide a specific
example/situation, b.) whaqt did you do?, c.) describe how you would
foster a customer service environment as a manager.
Interview question example 2: Tell me about a time when you saw that an
established process, procedure, or way of doing things at work could be
changed for the better; how did you respond? a.) what was the situation?
b.) what happened as a result of your actions?
Interview question example 3: Describe a situation when you helped
someone develop new skills. a.) what was the situation? b.) what
motivated you to help this person? c.) how did you help this person
develop his/her skills? d.) what was the result of your effort?
Interview question example 4: In a management role it is critical to
ensure that your departments run smoothly. What are some things you'll
do as a manager to monitor your departments and make sure they're as
profitable as possible?
Note: To score all five points on question 4 you must hit the following
in your answer: Gain product knowledge; get to know employees in
department;stay up-to-date on reports, policies and procedures;
communicate often with supervisors and other employees to get their
perspectives and suggestions; hold regular meetings to review company
information; use to-do lists and follow-up on items; stay in touch with
employees to see problems as they arise, leading to quicker solutions.
Note: Most managers can not pass the interview process the first time
without a lot of interview coaching and training, utilizing some of
these questions.
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