| Network Quality Specialist |
This company needs to understand they can not travel on their name.
They need to back up their promises with action & customer service.
Community outreach needs to be real not for press. For example- a
reading program for inner city kids needs to have HBS employees go to
the innner city school- not bus the kids to corporate headquarters.
Rates paid by customers need to be in line with the competition.
Providers need to be paid for the service provided. Phones need to be
answered by people who can resolve problems. The mission of the
business needs to be real & in action not in glossy print. Employees
need to be able to do their job without threats from management & have
the equipment to do their work. My prediction is the competition will
continue to gain a larger share of the marketplace & the reputation as
an insurer & employer will continue to errode. I predict many problems
with Medicare fines for integrity violations, problems with the
insurance commission & Human Relations Commission if the cultur &
practices don't change for the better.
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