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Hewitt Associates: Salary & Compensation Surveys

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Job Title: Participant Service
Location: Orlando, FL
Submitted on: 05-Apr-03
Job Title Salary Survey
Participant Service The starting range for customer service in 2002 was 25,000 which is very good for this area. Benefits are very generous and paid for almost 100% by the company for individual coverage. There is free lunch, free breakfast, snacks, 2 fully stocked coffee stations with a refrigerator full of a dozen different varieties of soda and juice and bottled water on each floor. There are 11 (?) paid holidays and 16 PTO days each year as well as 14 sick days. On some teams, when staffing is short, it is hard to get time-off requests approved. There is a national year end profit sharing bonus as well as a global profit sharing bonus, each in the range of 3-5%. Throughout the year at different assessments smaller bonuses are given in the form of american express gift checks ranging from 50 to 250$ Managers reward exceptional work often in the form of gift cards to local restaurants for "on the spot recognition."

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