Job Title:
Location: Lincolnshire, IL
Submitted on: 18-Apr-05
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Workplace
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When I first joined Hewitt, it was great--they really cared about their
associates, but ever since the firm become public, it has gone down
hill; employee morale is at an all time low; management says they are
concerned but have not shown any real evidence of attempts to make
improvements, except maybe to leaders--the line employees are being
asked to do much more for less, constantly have the threat of having
their jobs eliminated by offshoring the work--mainly to India, the
diversity program has changed, even most recently, from addressing the
global changes overall to more specific training on INDIA--an alarm
that more US workers will be displaced; rumors have even mounted the
consulting side is being positioned to eventually be "sold off" or set
apart, much like Arthur Andersen did with Accenture--this is only
rumor, but if there is a rumor, then some minds are thinking that way;
client quality is starting to suffer. What's sad is that Hewitt hires
really good people with very strong work ethics so no matter how bad
employees are being treated or feel, productivity and profits will
still look strong because these people care about their work, their co-
workers and their clients--but they are getting NO rewards or
acknowledment anymore.
My observation: What Hewitt preaches to its clients, they don't even
practice; and what the CEO and leaders communicate is DEFINITELY NOT
being implemented or further communicated in all practices.
On a positive note, some practices of the firm do a much better job
than others, which is also a sign of good leadership capabilities.
I loved Hewitt and what it had to offer when I first joined, and agree
changes have to be made to stay competitive and profitable. Hewitt
once had a motto that associates saw displayed all over our
offices "Never underestimate the importance of people". That message
is no longer visibly seen or apparently practiced. I think Ted Hewitt
would turn over in his grave right now if he saw just how unhappy so
many of his associates were right now.
I still think this could be a great company if it restored some of the
integrity it had with its associates, but until then I would NOT
recommend anyone to seek employment with this firm.
In a recent survey associates were asked what brought them to Hewitt--
reputation, culture, opportunities; when asked why they stay the
response now is--co-workers, financial need, benefits. This reponse
directly correlated to the dip in engagement.
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