Title of position interviewed for: Customer Service Rep
Approximate date of interview: 6/2003
Location: Toronto
Submitted on: 13-Apr-04
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Job Title |
Interview
Survey |
| Customer Service Rep |
The initial interview was conducted by the Globe and Mail human
resources department, where questions pertaining to how I deal with
people in different life situations were the main topic. I was asked
about previous work experience and how I dealt with challenging and
stressful situations in my previous employment. I was given several
mock situation which tested my customer service skills. The second
part of the interview was done by the Customer Service Center manager.
I was asked about my education and employment background and was under
the impression that my people skills were being scrutinized more so
than the actual answers to the questions the interviewer posed. The
entire process was laid back, and I was never faced with more than one
person at a time. It was a very positive experience.
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