| Major Appliance Service Technician |
I have worked for General Electric, as a Major Appliance Service Tech.
for 24yrs. In that length of time I have had 27 "direct" managers.
I'd say that about covers advancements.. but I shouldn't forget to
mention, "If you pass up a promotion or don't want to move to raise
your
3 kids, in 5 different states, in 6 or 7 yrs... well... on the other
hand, just think of all the nice restraunts you can tell your family
you
eaten at when christmas comes next year. If you say "No", "It would
be
the last one get."
I was nevered offered the oppurtunity, because I have good morals,
good values, am honest, and tell the truth. That would about
eliminate
me completely. I'm raising 3 children that have, maintain, and
respect
those kinda things as well.
I felt the need to say, that GE has had some very smart, professional
men that are to be respected, I respect, admire and became a better
person for having known them. The CEO Jeff IMwald is such a man,
witnessed by a woman, who's Cooktop I repaired, that fed him lunch with
her son, for 2 yrs while attending school. As it is with most CEO's
It's most unfortunate, he hasn't time to stay in touch with the aspects
of this business.
Had it not been for planning stratagies, (diversty invests.) from
its
executives, and based just on the appliance industry, the name GE would
be as common today, as Admirel, or Cold Spot, White WestingHouse or
Serville. Nobody, I've heard of yet, has the ----- to tell the man.
Though the Appliance Division is very small contributor to the
overall
dollars and cents picture, it still maintains 60% for the overall image
of the company.
That number above... 27 managers, Yes & that doesn't include how many
of their boss' ..."If you would like to call that", "Job
Security" ...I
hope you can ride a surf board.
Today, we are known as M.A.B.G. (Major Appliance Business Group)
Twenty years ago, It was "THE" best in the country, bar none.
Today, it has fallen victum to the term, which we refer to as:
"The Standard Corporate Stucture." GE. is the fore-father that
concieved this style of business. The model, for which many companies
have adopted their business operating stlye due to GE's recent
success.. (which has allowed stk splits, I believe 4 times, in 25yrs,
the last 3-1 per share). Had it not been for being as diverse as a
mutaul fund. (which there is no other company like this one) There is
no way, if managed as is current M.A.G.B. practice, the Appliance
operations end of the company, would either have been sold off (similar
to Sm.appl. sold to Thompson almost 20 yrs ago). or closed completely.
The companies who model after GE's stlye of management will someday,
either redirect their stlye, or suffer the consequences brought about
by
misunderstanding human nature. It has long been stated, and is the
opinion of management, "That a person, doesn't necessarilly need to
know
anything about the business, to manage people". Ever hear that
before..? I would bet, it was a manager who said it..?! My favorite
response was, "Just because I don't have a piece of paper that says I
went to "Stupid School" doesn't mean I can't know what I'm talking
about." Which is often mis-construde as being politically incorrect..
it is..
As I re-read the message listed below, I stopped to hear the tone of
the message, I hope the meaning isn't taken the wrong way by the
reader. I've found typing on the computer, makes it difficult for the
person reading to get the proper feeling of what you trying to
express
does not leave much in the way of emotions or feelings, 24 yrs trying
to
get someone to pay attention, becomes frustrating. If there is
anything
my experience can give to someone else so they may benefit from, in a
positive manner, is my only motive writing. That would be the
satisfaction .
I recieved this survey by spam & was a spur-or-the-moment thing. at
years end I give notice, and look for other options.
Their business will continue its downward momentum, It will not
change,
and here is why.. regardless of what they say, people that buy their
product, mean nothing more than a dollar sign. They are a number,
based
on the bottom line.
Its wrong for anyone or company to not respect the very people who buy
and support you, through the purchase of your product. People will not
stand for it out because of their own self-respect
. its become a business, where paperwork, procedes cust's intrests'
In simple terms, it's okay to falsefy work invoices so that management
can show a profit, rather than properly service, then repair consumers
appliances. On the surface, it will be stated different. In the
trenches, the Techs know, those who are in the low 25% as numbers go,
win a prize. They get harrassed, and told "Failure to maintain
satisfactory performance, could lead to disciplinary action, up to and
including discharge from GE." Expectations....? That maybe fine,
you say, or should be expected.. maybe in some cases. However, since
GE's management stlye has been to eliminate jobs, within the company to
increase the bottom-line. Major arturies dangle-about, 20yrs
of "Support-cut-backs to "MABG" as it's now called (Major Appliance
Business Group) Their Service Techs must include the jobs, that was
supported by 2 or 3 people, their job's.... gone. Their tech's, 95%
of
them must or willfully, fill out a service document or invoice, on a
product that never had anything wrong with it. Thus recieving "Credit
Revenue", increasing their performance % totals for the "bottom line."
The fallout costs more in the long run, but in management, if you
don't make your numbers, you get fired anyway... but I doubt anyone who
may read this, is not aware of that...! well, maybe a couple of
engineers who have spent a few hours, days, wks.. etc. Looking for
problems, redesigning, retro...etc. at costs of ?? might think
differently. perhaps, if the lady who worked at the local grocery
store, the farmer, or grandmother, could have afford to buy a "New"
one
the gentleman, who used to work at the Factory, where they were made in
Louisville, Ky... in the good old, USA..... might be there as well. I
can no longer tollerate being responsible to provide excuses to Ge's
custs.
Though their sales continue to increase, the reasoning is simple, the
population in the last 75yrs has more than doubled, people are living
20-
3 longer, and they just haven't screwed enough of them.my goals in life
I have kept simple, as most people.
I cannot be a part in preserving that kind of work place for my
children or grandchildren.
I charish my family, I work for my family, I enjoy being with them
doing nothing at all.. I like watching them play soccer, ice skating,
and helping them try to understand how to playout their role in what
life may have in store for them. No matter who or where you come
from..
These are just laws that all parents have or should have for their
children even the parents who appear not toomy goals in life I have
kept
simple, as most people.
I cannot be a part in preserving that kind of work place for my
children or grandchildren. In closing, my appologies for some of the
format here, its close about 230am. I am in need of sleep...
So as I take my experiences from life's deck of Playing cards, I toss a
couple back, looking foward to see what hand I draw next.. Peace!
|
General Electric Company Interview Surveys
