Job Title: District manager
Location: Colorado Springs, CO
Submitted on: 04-May-04
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The purpose of this communication is to discuss the payday advance
company Check into Cash. It will decscribe the corporate culture,
diversity, hours and the dress code. Opportunities for advancement will
be discussed as well.
Check into Cash, started in Cleveland, Ohio, has been in operation since
1993. It has grown to over 250 centers nationwide. The area of
operation discussed is the one of the districts in Colorado. The
district was often not in guidelines. The numbers had been unacceptable
for 2 years. Under my leadership, the district reached guidelines
within a 5 month period.
The company culture was cutthroat. People did not collaborate. They
were highly competitive with little focus on team. There was high
turnover on all levels with very little training. The CEO said that at
one time we trained, now we are hiring the right people. The district
needed training. The company did not see that maybe hiring the right
people and giving them training could have increased productivity and
decrease attrition. The Employees were dispensable. The employees on
the center levels, customer service representatives, assistant managers
and managers often were promoted because of desparation rather than
because they were the right people to do the job. The employees did not
understand the duties and responsibilites of the job and the critcal
skills needed to do the job in each position. This occurred because
everyone did transactions in the centers. Jobs overlapped. Chain of
command was not followed when communicating both up and down.
Communication was an area for development. Information was not always
dibursed or recieved in a timely manner. Self-esteem was not
considered. Although the dress code for district managers and above was
professional, the dress code in the centers was not enforced and very
lax. Upper management used threats to motivate and job security was
nil.
There was not much diversity in the company. Upper management was male
dominated. There were only a few woman out of fifty on the district and
regional levels. There were mostly women on the center levels. Not much
diversity in race or culture. Group think was the norm. People were
not encouraged to step out of their nine dots. Regional manager can be
quoted as to saying often, "Just shut up and do as I say."
Hours were long due to staffing issues, constant turnover and low pay.
Family was not considered important.
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