Title of position interviewed for: Customer SR
Approximate date of interview: 9/1999
Location: Marion
Submitted on: 14-Sep-04
|
|
Job Title |
Interview
Survey |
| Customer SR |
This company hires the data entry employees through temporary services.
The employees in my department have to pass an initial typing test with
99% accuracy, then a personal interview. After the interview there is a
waiting period of about 1-2 weeks before a prospective employee is
called for the assesment. The assessments consist of several written
exams demonstrating problem solving skills, and business writing
skills. Then there are play acting assessments where problem solving,
employee relations, and customer service skills are evaluated. Once
hired, a 12 week training course to train the employees before actually
performing duties. If the training course is not passed then the
employee is terminated. BCBS goes through great leangths to be sure all
employees hired to work with customers or stakeholders are able to
handle all possible situations in a professional manor.
|
|