Job Title: Customer service rep
Location: So. Calif.
Submitted on: 07-Jun-04
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Job Title |
Business Outlook
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| Customer service rep |
Blockbuster is not content to be the leader in movie rentals. They
continually say they want to compete in sales of new DVDs, but rather
than price their merchandise competitively, they run sales gimmicks. The
vast majority of locations do not have the floor space to display their
new inventory (rentals and previously-viewed-for-sale take up so much
room), and wonder why customers don't want to wait for someone to go
searching through 500-1000 titles which are in the stock room, once the
desired title is confirmed available by computer. When employees mention
this problem, no one listens. The upper echelons really think the reason
they don't sell more is because we peons don't work hard enough pushing
their promotions.
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