| Customer service representative |
I would discourage anyone I knew from applying to work at AIG. The
employee morale is very low and I don??t think I could name one person
who enjoys their job, or is proud to work for AIG. I think the reason
is the lack of reward and recognition given to staff, there are no
thankyou??s or incentives to make you want to come to work.
There is minor promotion of internal and external customer service, and
it does not seem like the customer is the priority. It seems like
making the most amount of money is AIG??s number one priority well above
staff and customers. The company has flooded the market with accident
policies, and are now offering some new insurance products, which seems
really proactive and should give us an edge in our market. We are quite
passive when it comes to our customers, as we don??t send anything
updates or information other than the original policy documents. I have
had examples where we haven??t sent customers any information in ten
years. The other issues that I have already raised including rewards
and incentives for staff, internal and external customer service,
training specialists and procedure manuals, and ongoing training and
professional development.
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American International Group Interview Surveys
