Job Title: customer service agent
Location: fort lauderdale,fl/fll
Submitted on: 15-Jan-04
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airline environment. must be -extremely- flexible to work -any- hours
when it comes to inclement weather or aircraft delays. must be able to
work holidays and weekends and to fill in when your peers get sick. but
the free flying is fabulous as i can go anywhere ata flys to; i fly free
on other airlines due to local pass agreements. the station (the airport
where you work) is like a family. you work closely with each other and
help each other out when there are delays or ticket issues, or when
someone is sick, or when someone needs off and a swap for the day. the
company provides you with uniforms for free so you do not have to worry
about buying clothes or worrying about fashion. sometimes the job may be
stressful especially when flights are cancelled, or there is a ticketing
or baggage issue with the passenger. but the reward is free-flying. it
gets in your blood; all airline employees build a relationship with each
other so its like a big family at each airport: we all do the same thing
but by different rules. we all understand each other. working for an
airline may be tough but it is rewarding. at ata, perfect attendance is
rewarded with buddy passes so whomever you choose can fly for free on
ata flights. ata also gives its employees guest passes where your friend
flys at a reduced rate anywhere ata flys. advancement exists. first, you
are shipped to our headquarters in indianapolis for 5 weeks of training
with sabre (computer system). you are required to maintain a minimum
score throughout the exams but the trainers are very caring and
cooperative. when you return to your station, you adapt to the local
environment where you work and begin to progressively get better at your
knowledge applications. at some stations you rotate your job functions:
ticketing, gate, baggage, and operations. the more you know, the easier
it is to adapt to unexpected changes. the more you know, the easier it
is handle a job function and thus be able to lead that area. you can
become a lead agent. the lead agent helps the supervisor or manager on
duty with the work loads and provides continuous communication with
respect to each flight currently being worked. from there, its on to a
supervisor, then to a manager, then to a regional manager and up the
ladder. i had the opportunity to transfer from ewr to fll. i also had
the opportunity to be a station trainer. there is one thing to remember
above all else...you constantly deal with people and must possess
refined people skills.
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