Job Title: Manager
Location: not disclosed
Submitted on: 11-Feb-04
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Job Title |
Workplace
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ADVO, Inc. is a well-known direct-mail company, striving to double
its revenue to $2 billion annually within the next five years. The
company is the U. S. Postal Service's largest customer, with
billions of its pieces of mail delivered to homes every year. It is
best-known for its "Have You Seen Me?" cards, highlighting
missing and abducted children. To date, the program has lead to
the recovery of 130 children.
The company features numerous sales and customer service
locations nationwide and three print hubs, located in Pittsburgh, PA,
Milwaukee, WI and Phoenix, AZ. Its corporate headquarters are
located in Windsor, CT.
The staff is somewhat monocultural, perhaps a reflection of its
location, a fairly homogenous northeastern city. There are
members of the staff representing several ethnic groups, but none
of the groups are represented by more than two or three staff
members.
Dress code is business casual, with Fridays as casual days for all
office staff, except sales.
Employee hours are determined by the daily deadlines necessary
to ensure that print jobs reach printers in a timely fashion. Most of
the employees work daylight hours, with some graphic artists and
quality control artists working a swing shift which ends at 2 a.m.
These employees are allowed to dress casually full-time, as they
are the only employees in the office during their shift.
Graphics Print employees share workspaces between shifts, which
causes some friction as dayshift members have decorated their
workspaces to their liking, while night shift members have no
opportunity for personalizing their workspace.
Besides the 50 or so "white collar" positions, the location also has
30-35 production employees, most of whom are employed by local
temporary firms.
ADVO's recruitment package features a well-designed career
ladder, which HR stresses as being an important retention tool. No
employee advancement has taken place for any of the employees
in the department since my hiring. The management of the
department is very receptive of requests for advancement, but it
remains to be seen whether management will take steps to ensure
the advancement takes place.
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